::standard shipping::
all items are shipped via canada post expedited parcel. delivery times vary between three and ten business days within canada and the united states. international delivery varies between six and 28 business days. expedited shipping is available on request.
::shipping upgrades::
if you would like to add tracking, insurance, or faster shipping to your order, please let me know and i will will be happy to provide a revised cost to you.
Payment and Refund Policy
::method::
i accept paypal as payment for all kove orders.
::deadlines::
payment is expected after checkout. if i have not received payment within a day of your purchase, i will send you a reminder invoice. within three days, the transaction will be canceled and the item will be re-listed.
::refunds::
refunds are available within three days of receipt, provided that the item is returned in the same condition in which it was originally sent. please note that shipping costs remain the responsibility of the buyer, and are not refundable.
::damaged or lost items::
while i do take great care in packaging and preparing each item for shipment, i unfortunately cannot be responsible for those items lost or damaged in the shipping process. the satisfaction of kove customers is important to me, and i will work with you to do what i can to resolve shipping issues.
The Word.